Contact us
A question, a suggestion, a report? Our team replies within 24 to 48 working hours.
📧 Direct email
🕐 Response times
Monday to Friday, reply within 24-48 hours.
Weekends and public holidays: reply on the next working day.
🚨 Emergency during an exchange
For any emergency during an ongoing exchange, contact your host or a local neighbour first. Our team cannot intervene physically.